Have you ever made an online payment that failed even though you had enough money in your account? Or have you waited for a payment to go through while shopping or using a banking app? These small problems can create frustration for customers and extra work for businesses.
Behind every successful digital payment, several systems…
Banking has always depended on information.
Every day, banks deal with customer questions, payment records, loan applications, risk checks, reports and many other types of information.
Now, generative AI is changing how banks work with this information.
A customer can ask a question in normal language and receive an answer without searching through several pages.…

